1. General Refund Eligibility
Refunds are available under specific circumstances, as outlined below. Requests for refunds must be submitted within the specified time frames for each type of service. If you have any questions or need assistance with your refund request, please reach out to our support team.
2. Courses and Programs
a. Certified Technical Accountant (CTA) Program
- Refunds for the CTA program are available if requested within 7 days of enrollment, provided that less than 10% of the course content has been accessed.
- No refunds will be granted after 7 days from the date of enrollment.
b. Virtual Internship Program
- Refunds are available for the Virtual Internship Program within 5 days of the program start date, provided that participants have not accessed more than 10% of the program content.
- No refunds will be issued if the program has been accessed beyond this limit or after the initial 5-day period.
3. YAPBooks and Digital Products
YAPBooks and other downloadable or digital products are non-refundable once they have been downloaded or accessed. Please review the product details carefully before making a purchase.
4. ICAN Exam Preparation Resources
Refunds are not available for ICAN exam preparation resources, including mock exams, quizzes, and study guides, as these products are provided digitally and are accessible immediately upon purchase.
5. Subscription Services
If you have subscribed to any ongoing service or membership through YAP Africa, you may cancel your subscription at any time. Refunds for subscriptions are issued on a pro-rata basis, depending on the terms of the specific subscription plan.
6. Processing Refunds
Approved refunds will be processed within 10 business days. Please note that it may take additional time for the refunded amount to reflect in your bank or credit card statement, depending on your payment provider.
7. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Full Name
- Email Address
- Order Number
- Reason for Refund Request
Support Email: yapafricaorg@gmail.com
Phone: +234-7017-555-555
We will review your request and respond within 3-5 business days. YAP Africa reserves the right to deny any refund requests that do not comply with this policy.
8. Changes to This Policy
YAP Africa reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Refund Policy or need assistance with your request, please reach out to us:
Email: yapafricaorg@gmail.com
Phone: +234-7017-555-555